These are digital files, so here is the honest version.
The short answer
All sales are final once the file has been downloaded. We cannot take a file back once it is on your machine. That is standard for digital products, and we would rather say it plainly at the top than bury it in a paragraph nobody reads.
So you know what you are buying before you buy it, every product page states what is actually inside — the length, what is covered, and what the guide does not cover.
When you do get a refund
Three cases, and these are real promises rather than formalities.
The file is broken, will not open, or is corrupted. A working file or a full refund, whichever you would rather have.
It is not what the product page described. Full refund. If the page claimed something the guide does not deliver, that is our mistake and not your problem.
You bought the same thing twice by accident. We refund the duplicate. No questions, and no explanation needed.
What a refund is not for
Deciding afterwards that you already knew most of it. That is exactly why the product pages are specific about the contents and who the guide is written for — so you can tell before paying rather than after.
If anything on a product page is unclear, ask before you buy. That is cheaper and faster for both of us than a refund.
How to ask
Get in touch through the contact page with your order number and what went wrong. We reply within 2 business days, and we would rather fix it than argue about it.
Approved refunds go back to your original payment method. Allow 5 to 7 business days for it to appear on your statement — that part is your bank's timing, not ours.